Speak to an AU or NZ Consultant Call Solution Minds1800 SMC ANZ
Speak to an AU or NZ Consultant Call Solution Minds1800 SMC ANZ 1800 762 269


Business Process Improvement

Define your future state with automated and streamlined business processes

Ensure success for your ERP project or digital transformation with sufficient focus on your business process management.

Want to take the opportunity to improve your operational and support processes as part of your change initiative, rather than investing in new technology that simply runs old processes slightly faster?

Your people know their current ways of working and pain points well, so this is always the place to start. Business process mapping highlights inefficiencies and improvement opportunities and gets your organisation thinking about the way it wants to operate.

We’ll facilitate workshops and bring your processes to life, documenting them according to industry standards (ie, BPMN 2.0) in a highly efficient way, using a cloud business process management platform for analysis and improvement.

We develop ‘could-be’ future state processes, using ideas from your people and our knowledge of modern enterprise software platforms. Bear in mind you haven’t selected which platform is preferred yet, so you need to remain open to accepting best practices that are baked into modern systems, except where you have real competitive advantages or differentiators.

The reasons why organisations skip this vitally important process mapping and analysis step are:

  • A perceived lack of time; Internal resources lack relevant experience; 
  • Limited understanding of how important this phase is to a transformation;
  • Believing that ERP/Enterprise Software ‘best practices’ will solve all their company’s issues (hint – it won’t!).

Why do companies choose SMC?

100% independent advisors and consultants since 2006 and clear market leader.

Deep capabilities and large team of ex big 4 global consultants and ERP vendors with extensive track record of success (400+ transformations).

Why SMC Icon

Proven digital transformation model that takes a holistic, business focused approach to minimise risks.

Best practice business process and requirements library + unique evaluation platform for selecting the right enterprise solutions – saving time and frustration.

Flexible engagement options and packages that offer significant ROI – you don’t pay us if we don’t provide value.

Benefits of your Business Process Improvement Project

  • Your people will have an end-to-end view of processes, rather than a siloed functional view
  • Corporate knowledge captured in a cloud Business Process Management tool (Blueworks)
  • Pain points (eg, workarounds, bottlenecks, manual handling) identified
  • Improvement opportunities and quick wins determined
  • Critical business requirements defined (leveraging our ERP Requirements Database)
  • Processes mapped, analysed and improved – ‘could-be’ future state processes developed, using ideas from your stakeholders, our knowledge of modern ERP platforms and what others in your industry are doing well – to help you choose a system that supports how you would like to operate rather than how you are operating today
  • Framework in place for on-going continuous improvement
  • Qualitative and quantitative benefits understood for the business case for change
  • Stakeholders feel engaged and excited about the improvements
  • Executives aligned and willing to proceed

Delivering value through a range of flexible engagement options.

Guided by SMC

Does your team need some guidance and assistance with your selection and implementation project? We offer guided engagements which are aimed at organisations that want some assistance from world class ERP/ Enterprise Software experts, but don’t need a team of consultants on site.

Key Benefits of Guided Solution

  • Reduce costs with our proven methodology, full array of Toolkits and IP
  • Unlimited access to our team of subject matter experts on the phone or virtually through Zoom.

SMC to lead

Do you want expert advisors and consultants to lead your project and deliver exceptional outcomes? You can trust our team to have the knowledge, skills and tools to deliver on your project.

Key Benefits of SMC Lead Solution

  • Level of engagement depends on your capabilities, capacity, budget and risk appetite.
  • Our approach is tailored to your specific needs, leveraging our proven methodologies and best practice IP.

Related Services

ERP and Digital Systems Roadmap

We’re just starting out and need a clear roadmap to align our stakeholders.

Find Out More

100% Independent Software Selection

We need to find the best ERP or enterprise software and implementation partner for our unique requirements.

Find Out More

Implementation Planning and Readiness

We need to set up our project for success by planning, scoping and preparing the right way.

Find Out More

What Our Clients Say

"Having executive change support and direction enabled us to see our ERP project as transformational rather than technical. I would highly recommend the People Transformation and Change team at SMC to assist with maximising your return on investment.”

  Chief Operating Officer | Transport and Logistics

" SMC used their extensive market knowledge to get us the best commercial deal possible. Having SMC involved can only result in a win for any business.”

Sonia Chadburn | CFO | NAK HAIR

Get Your Software Shortlist