Many successful businesses rely on a CRM software to attribute to their growth.
CRM or Customer Relationship Management software is at the heart of any business. Using the data that CRM software provides your business, you are able to create a 360 degree overview of your prospects and customers in order to communicate personalized marketing messages that deliver a high ROI.
What is a CRM?
A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication.
Cloud-based CRM systems offer complete mobility and access to an ecosystem of bespoke apps.
View our list of CRM vendors we can provide 100% Independent advice on.
Why have a CRM System?
- Keep customer contact details up to date, track every customer interaction, and manage customer accounts.
- Improve customer relationships and define Customer Lifetime Value (CLV).
- Cloud-based CRM’s allow everyone in the business to update and access customer information on any connected devices.
- Get more out of your sales, marketing, customer service, supply-chain and HR teams with a centralised system.
- Increased productivity and sales forecasting.
- Instant messaging, email tracking and file sharing.
- Reliable reporting.
Discover which CRM software would best suit your organisation requirements.
Complete our simple online questionnaire to find out what CRM system would best assist your business. Our recommendations are 100% independent, with no influence by vendors, so we can offer you advice on the solution that will best suit your individual needs.
The SMC Difference
Extensive ERP and Digital Transformation Experience & Research
We have a large team with a proven track record of 250+ successful projects, including ex-Big 4 consultants and ex-ERP vendors.
There are hundreds of decisions required during an ERP project and you need to be comfortable making and executing them - We ensure you do things right the first time.
100% Independent Advisors & Consultants
We don't sell enterprise solutions or take commissions, independence is our number one company value so we are never conflicted.
If parties involved are making money as a result of your decisions, they are biased. We reduce risks and save you money.
Unique Way of Improving Processes and Systems for the Modern Cloud World
We ensure the right solution and partner are selected for how you want to operate, rather than how you are operating today.
We use a proven approach and tools for rapid development of future state processes, and requirements based on our knowledge of modern enterprise platforms.
Flexible and Cost-Effective Engagement Options
We can lead or guide you through every phase to go-live with our specialty services and resources. Our involvement depends on your internal capabilities and capacity, and budget.
We provide the best resources for each phase of your journey from inception to go-live.